Shipping policy
Jersey Pickles Shipping Policy
At Jersey Pickles, we are committed to providing a seamless and reliable shipping experience for our valued customers. Please review our shipping policy to understand the details of our shipping process.
1. Order Processing:
- We strive to pack and prepare your orders promptly. Typically, it takes between 1-2 business days to process and pack your products.
2. Shipping Carrier:
- We exclusively work with UPS Ground service for all our shipments. Please note that we do not handle or control the shipping rates, as they are determined by UPS.
3. Shipping Time:
- Once your order is packed, it will be handed over to UPS for shipping.
- The delivery time may vary, but typically, UPS Ground service takes between 3-4 business days for delivery, depending on the customer's location.
4. Damage During Transit:
- While we take utmost care in packaging, if you receive your package and find any products damaged, please contact us immediately.
- Reach out to us via email at orders@jerseypickles.com or call our customer service hotline at (201) 809-9372.
- Our customer service hours are Monday to Friday, 10 am to 5 pm (EST). Please note that email responses may take up to 24 hours.
5. Problem Resolution:
- We are dedicated to resolving any issues promptly. If you encounter problems with your order, we assure you that there will always be a solution.
- Our customer service team will work diligently to address your concerns and provide a satisfactory resolution.
Contact Information:
- For inquiries related to shipping or damaged products, please reach out to us at orders@jerseypickles.com or call (201) 809-9372 during our business hours.
Jersey Pickles appreciates your understanding and cooperation regarding our shipping policy. We are committed to ensuring your orders reach you in excellent condition and look forward to serving you with the best possible service.
Last updated: 01/30/2024
